Cancellation Policy

Our vision care is characterized as low volume with high quality, and we schedule our appointments to ensure maximum care for all patients. Each and every appointment space is important, and as a courtesy to all, we do not overbook to compensate for those who do not honor their appointments.

To cancel or reschedule an appointment, please call (913) 469-8686. Messages left on the answering machine will be logged at the time they were recorded.

Our appointment cancellation policy is necessary to maintain the high professional standards of our practice. Missed or cancelled appointment spaces deprive other patients of treatment, disrupt our efficiency, and cause financial difficulty for the office. Our policy is as follows:

Cancel your appointment at least 24 hours prior to your appointment time — No charge

No call or message to cancel your appointment within 24 hours of your appointment time — $75 charge to your account

Rescheduling more than two times (cancelling an appointment twice) — We require a credit card on file and will apply a $100 charge for future cancellations or rescheduled appointments

You will be responsible for this charge because it cannot be billed to your insurance company. Future appointments will not be made until the cancellation fee is paid. If a patient accumulates a total of 3 missed appointments, future appointments will not be scheduled.

These policies have been enacted to improve all patients’ experience in our office. Please let us know if you have any questions regarding this appointment policy so that our staff may clarify for you. Thank you for entrusting us with your vision care.